Returns & Exchanges
H.C. Oswald Supply Co. stands behind the quality of our products and offers a 30-day return window for items in their original, unused condition. We aim to ensure your procurement process is seamless, providing straightforward solutions for any equipment that does not meet your project specifications.
Initiate Request
Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number before shipping any items back to our facility.
Secure Packaging
Place the item in its original manufacturer packaging and include all manuals, hardware, and documentation to ensure the return is eligible for a full refund.
Ship the Product
Clearly mark the RMA number on the exterior of the shipping carton and send the package to the return address provided by our support team.
Inspection and Refund
Once our warehouse team inspects the returned goods for compliance, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing